Welcome to Dr.Brindha Skin & Hair Clinic. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before booking an appointment or using our services.

1. Acceptance of Terms

By visiting our clinic, booking an appointment, or using our website, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our services.

2. Medical Services and Consultation

2.1 Professional Services

Dr.Brindha Skin & Hair Clinic provides professional dermatology, cosmetology, and laser treatment services. All treatments are performed by qualified medical professionals led by Dr. Brindha Thangraj, MBBS, M.D. (Dermatology).

2.2 Medical Consultation

Every patient must undergo a proper medical consultation before any treatment. The doctor reserves the right to refuse treatment if deemed medically inappropriate or unsafe for the patient.

2.3 Treatment Plans

Treatment plans are customized based on individual patient needs and medical assessment. Results may vary from person to person based on various factors including skin type, age, lifestyle, and adherence to post-treatment care.

3. Appointments and Scheduling

3.1 Booking Appointments

Appointments can be made by:

• Calling +91 8610249168 or +91 9600865089
• Walk-in during clinic hours
• Online booking through our website

3.2 Cancellation Policy

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Last-minute cancellations may result in a cancellation fee.

3.3 Late Arrivals

Please arrive 10 minutes before your scheduled appointment. Late arrivals may result in shortened consultation time or rescheduling to accommodate other patients.

3.4 No-show Policy

Failure to attend scheduled appointments without prior notice may result in charges and may affect future appointment bookings.

4. Patient Responsibilities

4.1 Accurate Information

You must provide complete and accurate medical history, current medications, allergies, and other relevant health information. Failure to disclose accurate information may affect treatment outcomes and safety.

4.2 Consent for Treatment

You must provide informed consent before undergoing any procedure or treatment. For minors, consent must be provided by a parent or legal guardian.

4.3 Following Instructions

You agree to follow all pre-treatment and post-treatment instructions provided by the doctor. Non-compliance may affect results and increase the risk of complications.

4.4 Medication and Allergies

Inform us immediately if you experience any allergic reactions or adverse effects from prescribed medications or treatments.

5. Payment and Fees

5.1 Service Charges

All services are charged according to the prevailing rates at the time of treatment. Consultation fees and treatment costs will be communicated to you before the procedure.

5.2 Payment Methods

We accept the following payment methods:

• Cash
• Credit/Debit Cards
• UPI and Digital Payments
• Bank Transfer

5.3 Advance Payment

Certain procedures may require advance payment or deposit. This will be communicated to you at the time of booking.

5.4 Refund Policy

Refunds for services are provided only in exceptional circumstances and at the discretion of the clinic management. Consultation fees are generally non-refundable once the consultation has occurred.

6. Medical Disclaimer and Limitations

6.1 Results May Vary

Treatment results are not guaranteed and may vary from person to person. Factors affecting results include individual physiology, compliance with treatment protocols, lifestyle factors, and genetic predisposition.

6.2 Risks and Complications

All medical and cosmetic procedures carry inherent risks. We will inform you of potential risks and complications before treatment. However, we cannot guarantee complication-free outcomes.

6.3 No Emergency Services

Our clinic is not an emergency medical facility. In case of medical emergencies, please call emergency services (108 in India) or visit the nearest hospital emergency department.

6.4 Website Information

Information provided on our website is for general educational purposes only and does not constitute medical advice. Always consult with a qualified healthcare professional for personalized medical advice.

7. Photography and Image Usage

Before and after photographs may be taken for medical documentation purposes. Use of these images for educational, promotional, or marketing purposes requires your explicit written consent. You have the right to:

• Refuse photography at any time
• Withdraw consent for image usage
• Request removal of images from promotional materials

8. Confidentiality and Privacy

We maintain strict confidentiality of all patient information in accordance with Indian medical ethics and privacy regulations. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal and medical data.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Dr.Brindha Skin & Hair Clinic and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Dr.Brindha Skin & Hair Clinic and its staff shall not be liable for:

• Complications arising from non-disclosure of medical history
• Results affected by non-compliance with treatment protocols
• Indirect, incidental, or consequential damages
• Outcomes affected by factors beyond our control

Our liability is limited to the fees paid for the specific treatment in question.

11. Clinic Conduct and Etiquette

11.1 Respectful Behavior

All patients and visitors are expected to maintain respectful and appropriate behavior towards staff and other patients. We reserve the right to refuse service for disruptive, abusive, or inappropriate conduct.

11.2 Mobile Devices

Please keep mobile devices on silent mode in treatment areas to maintain a peaceful environment for all patients.

11.3 Accompanied Visitors

For privacy and space considerations, a maximum of one accompanying person is allowed per patient in consultation and treatment rooms.

12. Complaints and Grievances

We strive to provide the highest quality care. If you have any concerns or complaints:

• Speak directly with our staff during your visit
• Contact us via phone or email to lodge a formal complaint
• We will investigate and respond to complaints within a reasonable timeframe

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these external sites. Accessing third-party links is at your own risk.

14. Modification of Services and Terms

14.1 Service Changes

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

14.2 Terms Updates

These Terms and Conditions may be updated from time to time. The "Last Updated" date at the top indicates when changes were last made. Continued use of our services after modifications constitutes acceptance of the updated terms.

15. Compliance with Laws

These Terms and Conditions are governed by the laws of India. We comply with:

• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• Drugs and Cosmetics Act, 1940
• Consumer Protection Act, 2019
• Information Technology Act, 2000

16. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

1. Good faith negotiation between parties
2. Mediation, if necessary
3. Exclusive jurisdiction of courts in Trichy, Tamil Nadu, India

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Patient Rights

As our patient, you have the right to:

• Receive respectful and dignified care
• Privacy and confidentiality
• Complete information about your diagnosis and treatment options
• Participate in decisions about your care
• Refuse treatment (after being informed of consequences)
• Access your medical records
• Receive detailed bills for services rendered
• Lodge complaints without fear of discrimination

19. Contact Information

For questions about these Terms and Conditions or our services, please contact us:

20. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you are booking services for a minor or dependent, you represent that you have the legal authority to do so and agree to these terms on their behalf.