At Dr.Brindha Skin & Hair Clinic, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register as a patient
• Book an appointment
• Fill out forms on our website
• Contact us via phone, email, or in person

This information may include:

• Name, age, and gender
• Contact information (phone number, email address, postal address)
• Emergency contact details
• Payment and billing information

1.2 Medical Information

As a healthcare provider, we collect and maintain medical information including:

• Medical history and symptoms
• Diagnosis and treatment records
• Prescription information
• Lab results and diagnostic reports
• Before and after treatment photographs (with your consent)

1.3 Website Usage Information

When you visit our website, we may automatically collect certain information including:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website addresses

2. How We Use Your Information

We use the collected information for the following purposes:

• Medical Care: To provide diagnosis, treatment, and follow-up care
• Appointment Management: To schedule, confirm, and manage your appointments
• Communication: To contact you about your appointments, treatments, or clinic updates
• Billing: To process payments and maintain financial records
• Legal Compliance: To comply with applicable laws and regulations
• Quality Improvement: To improve our services and patient experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Healthcare Providers: With other healthcare professionals involved in your care (e.g., specialists, laboratories)
• Legal Requirements: When required by law, court order, or government authorities
• Emergency Situations: To protect your vital interests in medical emergencies
• Service Providers: With trusted third-party service providers who assist in our operations (under strict confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls and authentication
• Encryption of sensitive data
• Regular security assessments
• Staff training on data protection

5. Your Rights

You have the following rights regarding your personal and medical information:

• Access: Request access to your medical records
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Request restriction of processing your information
• Objection: Object to certain types of processing
• Portability: Request a copy of your medical records

6. Medical Photography and Consent

We may take before and after photographs for documentation and treatment purposes. Such photographs will only be used for:

• Your medical records
• Educational or promotional purposes (only with your explicit written consent)

You have the right to refuse photography or withdraw consent at any time.

7. Retention of Information

We retain your medical records as required by Indian law and medical practice standards. Personal information is kept for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Medical records: Minimum 5 years from the last treatment date (as per Indian Medical Council regulations)
• Billing information: As required by tax and financial regulations

8. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services may be used by minors under parental/guardian supervision. We collect and process information of minors only with parental consent and in accordance with applicable laws.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date.

12. Compliance with Indian Laws

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: